Navigate 25

agenda page

Sunday, September 21: Check In & Preconference

Time	Event	Location	Speaker	Description
1:00 - 7:00 pm	Attendee Check In	4th floor lobby
3:00 - 3:10 pm	Introduction	Salt Lake C	Steve Gleave	Steve Gleave welcomes you to the Navigate 25 pre-conference.
3:10 - 3:35 pm	Charting Our Course: The Alianza Company Overview	Salt Lake C	Camille Issa	Start your Navigate 25 journey with a clear view of the map. In this opening session, we’ll orient you to Alianza’s mission, momentum, and market position—offering a high-level look at where we’ve been and why service providers are choosing to come aboard.
3:35 - 4:00 pm	Navigating the Integration: Metaswitch Overview	Salt Lake C	Nick Richards	Gain a clear view of where Metaswitch stands today and how it fits into Alianza’s long-term strategy. This session offers insights into the integration journey, ongoing support commitments, and what service providers can expect by partnering with Alianza.
4:00 - 4:25 pm	Real Stories, Real Impact: An Alianza Success Story	Salt Lake C	Customer TBD	Hear directly from a fellow service provider as they share their journey with Alianza—from early challenges to real-world results. This firsthand account brings our story to life, offering an authentic look at how Alianza helps customers succeed and grow.
4:25 - 4:45 pm	Break	Salt Lake C
4:45 - 5:10 pm	Real Stories, Real Impact: A Metaswitch Success Story	Salt Lake C	Customer TBD	Join us for a customer-led conversation highlighting their experience with Metaswitch—from deployment to ongoing operations. This candid story showcases the reliability, flexibility, and value Metaswitch continues to deliver in today’s evolving landscape.
5:10 - 5:45 pm	Meet the Navigators: Alianza Executive Leadership Team	Salt Lake C	Alianza ELT	Before we head into the evening’s reception, spend some time getting to know the people steering the ship. In this casual, conversational panel, members of Alianza’s Executive Leadership Team will share personal insights, leadership philosophies, and a behind-the-scenes look at what drives our vision forward.
6:00 - 8:30 pm	Opening Reception	Sundance Terrace		Join us for drinks, heavy hors d'oeuvers, fun activities, and awesome views of downtown Salt Lake City and the Wasatch mountains.

Monday, September 22: Navigate Day One

Time	Event	Location	Speaker	Description
7:00 - 8:30 am	Breakfast	Regency A		Get fueled for the journey ahead.
8:00 am - 5:00 pm	Registration and Help Desk Open	4th floor lobby
8:45 - 9:00 am	You Arrived at Your Destination. Now What?!	Regency Ballroom	Steve Gleave	Steve Gleave welcomes you to the industry's newest large-scale customer conference and reviews the agenda for the days ahead.
9:00 - 9:10 am	Going Forward #Together	Regency Ballroom	Jonathan Wagner	Chief Commercial Officer, Jonathan Wagner, reinforces the Alianza cultural commitment to customer advocacy and a future that we will advance together.
9:10 - 9:50 am	How We Got Here, Where We're Going	Regency Ballroom	Brian Beutler	CEO Brian Beutler looks at how Alianza got to where we are today and, after the successful acquisition of Metaswitch, where we will now be going.
9:50 - 10:30 am	New Horizons: Product Strategy and Roadmap	Regency Ballroom	Dag Peak	Alianza's Chief Product and Technology Officer Dag Peak maps the future of our expanded cloud-orchestrated, AI-powered, service provider-focused communications platform and portfolio, to drive innovation and true value for both CSPs and their customers.
10:30 - 11:00 am	Break
11:00 am - 12:00 pm	Day One Keynote: Finding Yourself	Regency Ballroom	Tim Urban	In a world of extraordinarily rapid technology innovation, our first keynote speaker examines the journey ahead and helps us find what many have lost: Our own selves, a true sense of purpose and the motivation to get there.
12:00 - 2:00 pm	Lunch Partner Expo	Regency A Salt Lake A, B South Foyer		Triangulate with our rich ecosystem of industry partners to discover a broad range of proven solutions and services that complement the Alianza portfolio.
2:00 - 2:40 pm	Opportunity ahead! The exciting service landscape	Regency Ballroom	Dom Black	A leading industry analyst navigates the shifting tides of the communication services market, identifying key waypoints and the exciting future of voice services on the road ahead.
2:45 - 3:20 pm	The AI-powered voice renaissance	Regency Ballroom	Dean Bubley	After years of being under attack, it is clear that customer sentiment is moving back towards choosing more traditional service providers to deliver voice services. By embracing both the cloud and the AI tech stack, CSPs are now well positioned to deliver more value to their customer base through real service innovations.
3:20 - 3:40 pm	Break
3:40 - 4:50 pm	The Journey	Regency Ballroom	Jonathan Wagner	A panel of customers review their journey to date and discuss the opportunities ahead in the AI-powered voice renaAIssance.
4:50 - 5:00 pm	Day in Review	Regency Ballroom	Steve Gleave	Steve reminds you of what you’ve learned and points you in the direction of tonight’s entertainment.
5:00 - 5:45 pm	Expo after hours	Salt Lake A, B South Foyer		A bonus chance to meet and mingle with our valued expo partners, and secure that branded swag to remind you of your most excellent time at Navigate 25.
6:15 pm - Ongoing	Depart for Evening Destination	Hyatt Main Entrance		Chartered luxury buses start departing for the short ride to our stunning evening destination - the Natural History Museum of Utah.
6:30 - 9:30 pm	A Night at the Museum	Natural History Museum		Join us for a night of food, drink, live music, incredible views, night sky observation and a leisurely self-guided tour through the striking Natural History Museum of Utah.

Tuesday, September 23: Navigate Day Two

Time

Event

Location

Speaker

Description

7:15 - 8:45 am

Breakfast

Regency A

The fueling stations are out for the start of day two. Plug in and recharge before heading to the tracks.

8:00 am - 5:00 pm

Registration and Help Desk Open

4th Floor Lobby

9:00 am - 12:00 pm

Track Sessions

Salt Lake C, D, E

Choose from our track sessions that cover customer enablement, product explainers, and network operations.

Foundation

Modernization

Transformation

Foundation

This track dives deep into Alianza's product and platform roadmaps. It also looks at key architectural design elements, allowing attendees to gain a thorough understanding of the technologies underpinning their current communication services.

Time	Title	Speaker	Overview
9:00 - 9:40 am	Navigating the Platform: Inside the Alianza Cloud Communications Experience	Camille Issa & Jesse Lee	Begin your journey toward modern voice services with the Alianza Cloud Communications Platform — purpose-built to help service providers launch voice products faster, retire legacy softswitch infrastructure, and expand into new markets with confidence. This session provides a guided tour of the platform’s architecture, upcoming roadmap enhancements, and long-term strategic direction.
9:40 - 10:20 am	An Insider’s Compass: Elevating System Security at Every Turn	Steven Briggs & Phil Crocker	Security and reliability are core design pillars for all of Alianza's products and platforms. All new features and products go through an extensive design process that includes architectural review to ensure security standards are considered and met, and post-implementation vulnerability and penetration assessments are made. This session looks closely at how Alianza ensures that our portfolio gets secure and stays secure.
10:20 - 10:40 am	BREAK
10:40 - 11:20 am	Carrier-grade reliability, in the cloud	Steven Briggs & Jeremy Jackson	The quest to achieve "five nines" reliability in the cloud has been elsusive to many. The Alianza cloud communications platform meets and exceeds these stringent requirements, changing how CSPs can cost-effectively deliver business and residential services for the long term. This session delves into our architecture for scalability, redundancy, automation, and failover strategies, ensuring high availability and resilience in cloud-based communication services.
11:20 -12:00 am	Charting the Course: Network Functions Roadmap & Vision	Nicolas Nehme	As we navigate forward with the combined strengths of Alianza and Metaswitch, this session maps out the evolving landscape of virtualized network functions. We’ll explore the network functions portfolio, reveal key milestones on the product development horizon, and outline how Alianza’s hybrid approach supports on-premises deployment with a future-ready path to the cloud. Join us to see where we’re headed — and how your journey can align with ours.

Modernization

This track is for attendees interested in the potential migration of network infrastructure, from appliances and virtual network functions, through to cloud software and solutions. The track helps attendees understand the compelling reasons for progressively moving along this path.

Time	Title	Speaker	Overview
9:00 - 9:40 am	Evolving Legacy Infrastructure without Disruption: Onboarding and Migration	David Battaglia & Dennis Weeks	Modernizing your network doesn’t mean starting from scratch. This session explores how Alianza’s flexible deployment options, hybrid integrations, onboarding and migration tools empower CSPs to upgrade aging voice infrastructure at their own pace—without service disruption or stranded investments. Migrate at your own pace (evolution and not revolution) Learn how to navigate coexistence strategies, preserve core functionality, and create a modernization roadmap that aligns with your business and technical realities.
9:40 - 10:20 am	From Legacy to Lift-Off: Modernizing On-Prem Assets for the Cloud Era	Charlie Stedman	For many service providers, modernizing on-premises infrastructure is a critical waypoint on the journey to the cloud. This session explores the path from bare metal deployments to containerized network functions (CNFs) and private cloud environments — unlocking operational efficiencies, improved scalability, and future-ready architecture. Using real-world examples like Rhino and Perimeta, we’ll chart a practical course for transforming your network core without losing control of the destination.
10:20 - 10:40 am	BREAK
10:40 - 11:20 am	Alianza Hosted Network Function	Alistair Dundas & Jesse Lee	A first look at our game changing approach to delivering the Network Functions as a fully managed cloud service. Discover how this solution eliminates operational headaches while creating new recurring revenue opportunities. We'll explore technical architecture, and operational model that make Alianza Hosted Network Function the perfect answer for service providers looking to move to Cloud while maintaining feature, experience and OSS integration parity. Learn how we're transforming traditional telecom deployments into streamlined, subscription-based services that let providers focus on their customers, not their infrastructure.
11:20 -12:00 am	Unlocking New Routes: API Integrations that Power the Alianza Platform	Dennis Weeks	APIs are the engines behind seamless automation, agile service delivery, and differentiated experiences across the Alianza platform. In this session, we’ll explore how our open API framework empowers service providers to streamline operations, extend platform capabilities, and launch custom applications. From workflow automation to app publishing, discover how API-driven innovation can put you in control of your digital transformation journey — and open up new paths for revenue and growth.

Transformation

This track is a must attend for anyone tasked with growing service revenue, delivering more value to customers and transforming your market offerings with AI. Attendees will be inspired by new ideas, opportunities and solutions to accelerate an exciting journey to sustainable growth.

Time	Title	Speaker	Overview
9:00 - 9:40 am	The Voice RenAIssance: Turning AI Innovation into CSP Growth	Chris Paterson & Austin Spreadbury	Close to 85% of Communication Service Providers (CSPs) expect AI-powered services to play a key role in driving revenue growth over the next few years. While many CSPs are already seeing the benefits of AI in operational efficiencies, the bigger opportunity lies in using AI to fuel innovation and develop new offerings. By integrating real-time AI support directly into voice calls, operators have a chance to unlock meaningful new value for both residential and business users, introducing services that can reshape everyday workflows.
9:40 - 10:20 am	Cloud Compass: Modernizing with Contact Center-as-a-Service	Jesse Lee & Ray Napoletano	Modern service providers need more than dial tone — they need differentiation. In this session, we'll introduce Contact Center CX, Alianza's new contact center solution, and explore how our cloud-native solution enhances the Alianza Cloud Communications Platform (ACCP) and Network Functions (NF) portfolio. Delivered exclusively from the cloud, Contact Center CX's intuitive, analytics-rich offering provides a compelling value-added service — and a clear incentive for providers to embrace cloud transformation. Whether you're exploring new revenue paths or looking to modernize your voice offering, this session will help you chart the way.
10:20 - 10:40 am	BREAK
10:40 - 11:20 am	Driving Customer Success Through Enablement	Jonathan Thames & Joe Sweder	Alianza’s approach to customer enablement is designed to accelerate time to value, increase adoption, and drive long-term success. In this session, you’ll get an inside look at how we support Service Providers through structured programs, strategic onboarding, and scalable go-to-market support. We’ll also explore the Alianza Marketing Portal (AMP) — a centralized resource hub featuring training modules, sales tools, and more — and discuss how our Customer Success team partners with you to reduce churn, increase revenue, and build lasting value.
11:20 -12:00 am	Empowering Teams Through ACCP & Metaswitch Training	Andres Cardenas	Effective training is key to unlocking the full value of your cloud communications platform. In this session, we’ll walk through Alianza’s structured approach to onboarding and education — including the ACCP learning path available through our LMS, along with instructor-led sessions designed to deepen understanding across sales, support, and platform management roles. We’ll also highlight Metaswitch training options tailored for teams working with network functions products — ideal for new hires, individuals stepping into new roles, or those ready to expand their technical expertise.

12:00 - 2:00 pm

Lunch

Partner Expo

Regency A

Salt Lake A, B

South Foyer

Continue meeting with our rich ecosystem of industry partners to discover a broad range proven solutions and services that complement the Alianza portfolio.

2:00 - 2:15 pm

Welcome Back

Regency Ballroom

Steve Gleave

Steve welcomes you back to the mainstage with a very special guest, and then runs through the mile markers for the afternoon agenda.

2:15 - 2:40 pm

Keeping the Promise: Guiding Every Step of the Customer Journey

Regency Ballroom

Nick Richards & Todd Carothers

Every successful journey doesn’t end at launch — it continues as customers grow, adapt, and achieve their goals. From the moment a customer comes onboard, this team helps chart the path forward, ensuring every milestone is met with guidance, expertise, and partnership. Acting as trusted advisors, they work alongside customers to maximize adoption, accelerate growth, and unlock new opportunities. And throughout the entire path, our Support team is the steady hand on the compass — ready to step in whenever the unexpected arises, ensuring we deliver on every promise we make.

2:40 - 3:15 pm

Telecom solutions across the AWS cloud continuum

Regency Ballroom

Chris McKenna & Dino DePalma

At AWS, the mission of our telecoms business unit is to help telecom operators to accelerate business value by engaging on their behalf with a broad ecosystem of telco partners and developers to deliver solutions across the AWS cloud continuum. In this session we’ll deep dive on what this means for our customers and showcase some examples of what the next generation of telco networks in the cloud look like.

3:20 - 3:45 pm

Break

3:45 - 4:45 pm

Day Two Keynote: Rapidly Navigating the Unknown En Route to a Winning Outcome

Regency Ballroom

Dallas Seavey

Today's keynote speaker takes you on a journey of true human endurance, challenging route finding and a resolute belief in successful outcomes that mirrors the state of, and opportunities for, the communications market.

4:45 - 5:00 pm

Heading Out

Regency Ballroom

Steve Gleave Jonathan Wagner

Reviewing and wrapping Navigate 25.

5:00 - 5:45 pm

Expo after hours

Salt Lake A, B

South Foyer

One final opportunity to connect with our trusted expo partners — and grab a few more giveaways to remember your Navigate 25 experience in style.

6:30 - 9:30 pm

Discover Salt Lake Local

Studio

Rabbit Hole

Ivy & Varley

Varley Lounge

A very short downtown hike to some of our favorite local landmarks, where you'll enjoy great food, drinks and conversation on the last night of Navigate 25.

Wednesday, September 24: Navigate Day Three

Time

Event

Location

Speaker

Description

7:15 - 8:45 am

Breakfast

Regency A

Grab a snack to get you through a final bonus session of tracks.

8:30 - 10:30 am

Partner Tracks

Salt Lake C, D, E

Partner Representatives

Track sessions will be allocated to our Captain and Admiral Level Sponsors.

Partner Track 1

Partner Track 2

Partner Track 3